Refund policy

Return & Refund Policy – Sadiya Collection

At Sadiya Collection, we strive to provide high-quality products and a smooth shopping experience. Please read our return policy carefully before placing your order.

1. Return Window

We offer a 48-hour replacement window from the time your order is delivered. Any return request must be submitted within 48 hours of receiving the product.

2. Mandatory Unboxing Video Requirement

To ensure fair evaluation of return requests, a continuous 360-degree unboxing video is mandatory for any claim related to:

  • Damaged product

  • Wrong product received

  • Missing item(s)

The video must meet the following conditions:

  • The video must be continuous without any pauses, cuts, or edits.

  • It must clearly show the sealed package before opening.

  • The entire unboxing process must be recorded.

  • The issue (damage, wrong item, or missing product) must be clearly visible in the video.

Return or replacement requests cannot be processed without a valid unboxing video.

3. Reporting an Issue

If you receive a damaged, incorrect, or incomplete order, you must report the issue within 24 hours of delivery.

Please email the following details to:

Email: sadiyacollection25@gmail.com

Include:

  • Order number

  • Description of the issue

  • Clear photos of the product

  • The complete unboxing video

4. Eligibility for Returns

Returns will only be accepted if:

  • The return request is made within 48 hours of delivery.

  • The issue is reported within 24 hours.

  • A valid continuous unboxing video is provided.

  • The product is unused and in its original packaging.

5. Non-Returnable Cases

Return requests may be rejected in the following situations:

  • No unboxing video is provided

  • The video is edited, paused, or unclear

  • The request is made after the 48-hour return window

  • The issue is reported after 24 hours of delivery

6. Refund / Replacement Process

Once the return request is reviewed and approved:

  • We may offer a replacement for the product.

Processing times may vary depending on verification and payment providers.

7. Contact Us

For any return or support requests, please contact us at:

Email: sadiyacollection25@gmail.com

Our support team will assist you as quickly as possible.

Thank you for shopping with Sadiya Collection.